Support and Maintenance-System & Method A/S

Support for the free IceBreak Community version is subject to payment. Users can sign the following two agreements:

'Hotline' that include:

Product operation, in case the product doesn’t conduct as described in the manual.
Elaborating undocumented features.
Defeat error messages caused by the product.

This service is charged per company. Pricing per month: 150 USD, 110 EUR or 825 DKK. 'Developer Support' that include:

Questions related to programming issues
Strategic guidance for IceBreak development

This service is charged per developer. Pricing per month: 175 USD, 130 EUR or 975 DKK

A ‘Hotline' agreement is mandatory when signing a ‘Developer Support’ agreement. Minimum signing period is 12 months for both types.

Standard Maintenance Agreement

All customers who purchase a software license from System & Method are covered by a 3 months free support & maintenance period.

And all customers are automatically offered to sign up for a Maintenance Agreement, that covers support and upgrades for minimum 12 months. Our support team (Hotline) can be contacted via phone and mail.

The Hotline will assist with:

Product operation, in case the product doesn’t conduct as described in the manual.
Elaborating undocumented features.
Defeat error messages caused by the product.

The Maintenance Agreement does also include upgrades defined as; any new, corrected or enhanced version of the Product as created by Developer. Such enhancement shall include all modifications to the Product which increase the speed, efficiency or ease of use of the Product, or add additional capabilities or functionality to the Product.

Developer Support Agreement

The Hotline will assist with:

Questions related to programming issues
Defeat error messages caused by the product.

A ‘Maintenance Agreement’ is mandatory when signing a ‘Developer Support Agreement'.
This agreement is charged per developer for a 12 months period.

Support without an agreement

Pay per Hour:

Hotline for IceBreak can be invoiced by the hour.
It will require a signed order confirmation.

All our software solutions are especially developed for the IBM hardware platforms; AS/400, iSeries, i5, System i and Power Systems.

The supported operating systems are; OS/400, i5/OS and IBM i.